Refund and Return Policy
Effective date: 19 October 2026
At Shreya Decor, we want you to enjoy the lighting and home décor you choose for your space. If an order arrives damaged, defective, incorrect or otherwise does not meet the applicable product description, please contact our support team so we can assist you.
1. Return Eligibility
Return or replacement requests may be considered in the following circumstances:
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The product arrives damaged or defective.
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You receive an incorrect product or a different item from the one ordered.
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The product has a material mismatch with its advertised description.
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A return is otherwise available under the terms displayed for the product or required by applicable law.
For eligible requests, please contact us within 7 days of delivery. This is the proposed reporting window for this policy and must be confirmed before publication. It does not limit any non-waivable rights available to consumers under applicable law.
Change-of-mind returns, including requests based solely on personal preference, may be subject to the product's stated return eligibility and the applicable law.
2. How to Request a Return or Replacement
To initiate a request:
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Contact us at [Insert customer support email] or [Insert customer support phone number].
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Provide your order number and the reason for your request.
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Share clear photographs or a video showing the issue, if requested.
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Follow the instructions provided by our support team for collection, return shipment or replacement.
For lighting and other fragile products, please retain the original packaging wherever possible until your request has been reviewed.
Photographs, videos and packaging details help us investigate a claim, but a customer will not automatically lose an otherwise valid remedy merely because a particular recording is unavailable.
3. Damaged, Defective or Incorrect Products
Please inspect your order upon delivery.
If an item is damaged in transit, defective or incorrect, notify us promptly with your order details and supporting information. We will review the request and communicate the available remedy, which may include a replacement, repair or refund as appropriate.
Please do not discard the product or arrange a return independently before receiving instructions, unless immediate action is reasonably necessary for safety.
4. Items That May Not Qualify for Change-of-Mind Returns
Subject to applicable law and the remedies available for defective, damaged, incorrect or misdescribed products, the following may not qualify for change-of-mind returns:
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Products specifically made or customised to a customer's specifications.
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Products damaged through misuse, improper installation or handling after delivery.
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Products altered, repaired or modified without authorisation.
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Products expressly marked as non-returnable before purchase, where such restriction is lawful.
Nothing in this section removes any consumer rights that cannot legally be excluded.
5. Return Shipping Costs
If a return or replacement is approved because an item arrived damaged, defective, incorrect or materially different from its description, Shreya Decor will communicate the appropriate return or collection arrangements and applicable costs.
For other eligible returns, responsibility for return shipping will be communicated before the return is arranged and will depend on the applicable return terms and law.
6. Refund Processing
Once an eligible returned product has been received, where a return is required, we will inspect it and notify you of the outcome.
Approved refunds will generally be issued to the original payment method. Where appropriate and lawful, an alternative refund method may be agreed with the customer.
The time taken for the funds to appear in your account may depend on your bank or payment provider. We will communicate the expected processing timeline when the refund is approved.
Any applicable statutory refund deadlines will be followed.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible with your order number. Cancellation may be possible before dispatch, subject to the order's status and applicable law.
If an order has already been dispatched, our team will explain the available options under the applicable return and cancellation terms.
8. Exchanges and Replacements
Exchanges and replacements are subject to product availability and approval of the request. If the same item is unavailable, we will communicate the available alternatives or refund options, as applicable.
9. Refunds for Shipping Charges
Where a refund is due, the treatment of shipping charges will depend on the circumstances, the original order terms and applicable law. Any charges that are refundable will be included in the refund calculation.
10. Contact Us
For return, replacement or refund assistance, contact:
Business name: Shreya Decor
Email: [Insert customer support email]
Phone: +919099737070
Website: https://shreyadecor.com
Please include your order number in all communications so that we can assist you efficiently.
