Shipping Policy
Effective date: 19 October 2026
At Shreya Decor, we aim to deliver your lighting and home décor products safely and reliably. This Shipping Policy explains how orders are processed, shipped and delivered across our serviceable locations in India.
1. Order Processing
Orders are processed after the required order and payment details have been confirmed.
Processing times may vary depending on product availability, order volume, holidays and whether an item requires additional preparation.
The expected processing or dispatch timeline, where available, will be communicated on the product page, at checkout or through an order update.
2. Shipping Locations
We deliver to serviceable pin codes across India, subject to courier availability and product-specific delivery restrictions.
Before placing an order, please ensure that your shipping address, pin code, email address and phone number are accurate.
If a location is not serviceable, we will inform you where reasonably possible and communicate the available options.
3. Shipping Charges and Free Shipping
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
Free shipping: Orders above ₹2,999 may qualify for free shipping, subject to the eligibility conditions displayed on the website and at checkout.
Unless expressly stated otherwise, free shipping does not automatically include premium delivery services or special handling charges.
The shipping charge shown at checkout will apply if an order does not qualify for the advertised free-shipping offer.
4. Estimated Delivery Times
Delivery times depend on the destination, courier service, product availability and dispatch date.
The estimated delivery timeline will be communicated through the product page, checkout or order confirmation, where available.
Delivery estimates are not guarantees unless expressly stated. Remote locations, public holidays, severe weather, transport disruptions and other exceptional circumstances may cause delays.
If a significant delay occurs, please contact our support team for an update.
5. Order Tracking
Where tracking is available, tracking details will be shared by email, SMS, WhatsApp or another communication channel associated with your order.
Tracking information may take some time to update after dispatch. If tracking is unavailable or an order appears delayed, contact our support team with your order number.
6. Safe Packaging for Fragile Products
Many Shreya Decor products, including lamps and decorative pieces, may contain glass, resin, metal, delicate finishes or other materials requiring careful handling.
We aim to package products appropriately for transit. Please inspect the outer packaging and product after delivery.
If your product arrives damaged, retain the packaging and contact us promptly with your order number and photographs of the damage. We will review the issue under our Refund and Return Policy and applicable law.
7. Incorrect Address or Failed Delivery
Customers are responsible for providing a complete and accurate delivery address and reachable contact details.
If a delivery attempt fails because the address is incomplete, the recipient is unavailable or the courier cannot reach the recipient, the courier may attempt redelivery or return the parcel according to its procedures.
If additional delivery charges arise, we will communicate them where applicable before proceeding, subject to the original order terms and applicable law.
8. Lost, Delayed or Undelivered Orders
If your order has not arrived within the communicated delivery window, please contact us so we can investigate with the courier.
We will review the shipment status and communicate the appropriate next steps. Any remedy for a lost, undelivered or substantially delayed order will be handled in accordance with the order terms and applicable law.
9. Partial Shipments and Product Availability
If an order contains multiple items, the items may be dispatched separately where operationally necessary. We will communicate relevant updates where available.
If a product becomes unavailable after an order is placed, we will contact you regarding the available options, including cancellation and any refund due.
10. Changes to Shipping Details
If you need to change your shipping address, contact us as soon as possible and before dispatch.
We cannot guarantee an address change after an order has been handed over to the courier.
11. Contact Us
For shipping questions, tracking assistance or delivery issues, contact:
Business name: Shreya Decor
Website: https://shreyadecor.com
Email: [Insert customer support email]
Phone: +919099737070
Business address: Surat ,Nirman industrial state,Gujarat 395008
Please include your order number when contacting us about an existing shipment.
